FAQ
Here are the answers to frequently asked questions.
What size should I order?
The TGNY Collection is made from stretch fabrics that make it super easy to fit. Please check the size guide as our sizes are generous.
Where is TGNY made?
TGNY is designed by Tracy Gold and is ethically designed and made in New York and South Africa.
Do you ship world wide?
We ship to most countries. Shipping costs are approximately $25 to countries outside of the US. For more details on shipping, feel free to contact us at info@tracygoldnewyork.com
How long will my order take?
Your order will take between 2 – 3 weeks to manufacture and between 2 – 7 days for shipping within the USA.
What is our return policy?
TGNY Custom Made Items:
If you have ordered a custom made item, it has been made up specifically for you. However, if the size you receive is not correct, based on the sizing information you gave us, we will gladly alter it or exchange it for you. You must notify us of changes that need to be made within 5 days of receiving your order. All additional shipping costs will be for your account.
TGNY Ready-to-Wear Collection:
Items from the TGNY Ready-to-Wear Collection can be exchanged or returned for a full refund. If you wish to return or exchange an item, you must notify us of changes that need to be made within 5 calendar days of receiving your order. All shipping costs will be for your account.
What if I like a style, but not the print it is in?
Your order can be customized. You can choose the style you like and select the print you would like it to be made in. Please note that any customized items may cost more than the Ready-to-Wear price.
What if I like a print, but not the style it is in?
Your order can be customized. You can choose the style you like and select the print you would like it to be made in. Please note that any customized items may cost more than the Ready-to-Wear price.
Can my order be adapted to my height?
Yes! Simply add your height in your order details and we will cut your dresses according to your height. Please note that any customized items may cost more than the Ready-to-Wear price.
If you still have questions, feel free to email info@tracygoldnewyork.com and we will get back to you asap.
